We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of receipt. Items must be returned in brand new condition for a full refund, exchange or account credit. The items need to be packaged as you received them, including any free gifts that were included with your order. Refunds will not be processed unless all items, including free gifts have been returned in their original condition. Should you wish to return an item, please provide your details and reasons for return in an email to:

bythenightnaturals@gmail.com.

We aim to process returns the same working day but please allow up to 7-10 working days for this to be processed. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This does not affect your statutory rights.